Frequently Asked Questions
Got Questions?
How can I contact Customer Service?
Our sales team is available from Monday to Friday, 9:00 AM to 6:00 PM. We offer both technical and order management advice. You can contact us via:
Phone: +34 638 540 987
Email: comercial@rackmatic.es
How do I create an account?
It's very simple. Click on the 'Register' button located in the top right corner of the website. You can fill out the form with your professional details or, if you prefer, use the quick registration option with your Google account.
How can I track my order?
Once your order is dispatched, you will receive an email with a link and a tracking number so you can check the delivery status in real-time.
What payment methods are accepted?
For your convenience and security, we accept credit card payments via the Stripe platform, as well as bank transfer payments.
How can I return a product?
You have 14 calendar days from receiving the product to request a return. To initiate the process, you must contact our sales team through the usual channels. Items must be unused and in their original packaging. Return shipping costs are borne by the buyer, except in cases where the return is due to a product fault or defect.
Is there a minimum order amount?
No, we do not require a minimum order amount. You can make your purchases on our website regardless of the volume or budget you need.